FAQs

Q?

Why choose Island Express

A.

Island Express has been operating as a shipping and freight haulage company between the Isle of Man and the UK for over 40 years. We have an enviable reputation for providing secure and reliable overnight and next day deliveries to any address on the Isle of Man.

We constantly meet the changing needs of our business and domestic customers, carrying goods and freight that range from small parcels to full trailer-loads. Our purpose built Isle of Man delivery depot is located 5 minutes from Douglas harbour. We also have a UK depot based at Heywood, Lancashire.

Q?

Why would I need to use Island Express

A.

Living on the Isle of Man can be a pain when you’re shopping online. Many retailers class it as ‘international’ and refuse to offer shipping here. Or, instead, they add a huge surcharge to the postage of your item that the ‘bargain’ you spent so long finding no longer seems such good value.

Island Express offers a solution to the problem so that you can buy online without being restricted by your postcode!

Q?

How does the process work

A.

It’s very simple to get the item(s) you want delivered straight to your door. Read our easy step-by-step guide here.

Q?

Do you collect my item from the physical store

A.

No, we don’t pick up any items from the physical store. Instead, you order what you want online and instead of putting your own address, you put our Heywood receiving depot address. Items will then be delivered from the retailer to our depot for onward transfer by us to your Isle of Man address.

Q?

How long will it take to receive my goods

A.

Once your goods have arrived at our Heywood receiving depot, it normally takes 1-2 working days for them to be shipped to the Isle of Man.

Q?

Which address should I use when placing my order online

A.

These are the details you should use when placing your order online:

Your Name

C/O Island Express

Unit B8A

Heywood Distribution Park

Heywood

Lancs

OL10 2TS

01617643915

Q?

What happens if I miss my delivery

A.

Don't worry if you miss a delivery from us. You can either arrange for it to be re-delivered or you can collect it from our Spring Valley depot. Find out more here.

Q?

Which retailers don’t ship to the Isle of Man

A.

From Wicks to Amazon to eBay, there are many retailers who won’t ship to the Isle of Man (or who charge a premium to do so!). You can read a fuller list here.

Q?

What happens if my item is damaged or lost in transit

A.

Your goods will be under our expert care throughout their journey to make sure they don’t get lost or damaged. We also have a high level of security at our Heywood receiving depot to mitigate possible theft.  However, on the off-chance something did happen to your item, either whilst in our depot or on the journey, we will be happy to reimburse you within certain guidelines.

Q?

Are you able to ship delicate items, such as flowers

A.

We handle products that are fragile and perishable with utmost care and attention to ensure they arrive at their destination in perfect condition.

Q?

The items I’ve ordered is heavy. Are you able to set it up in my room of choice?

A.

Our delivery drivers will take your item to whichever room you choose, providing it is on the ground floor.

Q?

Do you offer logistics planning

A.

Yes, we provide logistics planning covering all of the UK and Isle of Man. This involves the organisation and implementation of a complex delivery operation through effective transport management, taking responsibility for the complete process of the customer.

With over 40 years’ experience in the industry, we are able to provide unique logistic solutions to our customers through a streamlined and innovative process that relieves you of the hassle of managing a comprehensive supply chain.

We also offer a full reverse logistics solutions for any returns you may require, generating maximum recovery through a streamlined service.

Q?

Are you able to provide services for my retail business

A.

Yes, Island Express has been serving the Isle of Man’s retail sector for over 40 years. As a result, we’ve become the Isle of Man Haulier of choice for many businesses right across the Island.

Whether your business is small or large, we understand the importance of having your stock arrive promptly and efficiently. Our friendly and professional team will give retailers an advantage over competitors, as we offer deliveries straight from the early morning ferries in Douglas directly to your store.

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