How our UK to IOM delivery service works

Island Express has been operating for over 40 years to deliver goods from the UK to the Isle of Man. We have a loyal customer base who regularly use our services but we understand the process can be confusing if you haven’t used us before.

 

So if you’re a first time customer looking to use our UK to Isle of Man delivery service, this is how it works.

 

  1. Check your chosen store doesn’t deliver to the Isle of Man

Normally, it will be clear from the checkout process whether or not the store delivers to the Island. Even if they do deliver, you may find that they charge you a premium for doing so. If you find yourself faced with a store that doesn’t offer IOM delivery or adds an unnecessarily high surcharge then get ready to proceed with Island Express.

 

  1. Send us the details of the products you want

Once you’re established the products you want to buy, take a screenshot of the items in your shopping basket and send them to us via email (sales@islandexpress.co.im) or over Facebook. Send as much information as you can with the screenshot including individual product numbers and their dimensions.

 

  1. We will provide a quote

Once we have the information on the products you want to buy, we will review and provide you with a quote. Our quote will depend on the weight and dimensions of the item(s).

 

  1. Place your order using our Heywood address

 If you are happy with our quote and would like to proceed, you will need to place your order through the store you are buying your items from using the following address:

 

Your name

c/o Island Express

Unit B8A Heywood Distribution Park

Heywood

Lancs

OL10 2TS

01617643915

Open 8am-4pm Monday to Friday, closed Bank Holidays.

Email us with the expected delivery date, order number and all of your contact details.

 

  1. We will contact you

 When we have received your item(s) at our Heywood receiving depot we will let you know and confirm when they will be transferred to the Isle of Man.

We will contact you again once they reach the Isle of Man and arrange the best time for us to deliver to your door. Or alternatively, if you want to collect from us at Spring Valley Industrial Estate, you can.

 

  1. Make the payment for your items

Before delivering your item, we will need you to pay the amount invoiced via the bank details provided.

 

  1. We will deliver your item

We will deliver your item at the time agreed with you. If you miss us, don’t worry. Simply complete our online form here.

We hope all of the above shows just how easy the process is. If you have any further questions, feel free to contact us on 661000 or sales@islandexpress.co.im. Or drop us a message on Facebook any time.

 

18th June 2018

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